Virtual education services require a fair and transparent refund structure. This policy outlines how cancellations, course adjustments, and plan changes operate for NorthStar Learning.
Partly refunds are available for new enrollments canceled before the first day of scheduled classes. Once a student has accessed course materials or participated in any live session, funds become non-refundable.
Monthly and quarterly plans can be canceled at any time, with refunds issued for upcoming unused periods. Completed weeks of instruction remain non-refundable due to the delivery of educational services and teacher hours.
Digital materials, downloadable resources, and recorded lessons become non-refundable immediately upon access. Technical issues that interrupt learning qualify for replacements, extra access time, or alternate session options at no additional cost.
Concerns regarding billing, academic satisfaction, or program adjustments can be submitted to the support team. A response is typically provided within one business day to ensure clarity and resolution.